Terms & Conditions
TERMS AND CONDITIONS
This section sets out the Terms and Conditions by which Discovery STEM Education agrees to provide products and services to you and your child. When you book or purchase any product or service from us, you are signifying your agreement to these Terms and Conditions. We reserve the right to modify, cancel or append to these Terms and Conditions and upon doing so shall provide you with notification that there has been a change. The current Terms and Conditions always appear on our Website. On renewal of sessions or purchase of any activity product or service, the most recent Terms and Conditions shall apply.
We reserve the right to alter, vary, omit or substitute any part or parts of any session provided by us described in any promotional or other materials published by us or on our behalf. In the event of any change in any content as described above, we will have no liability to refund any part of any fee or deposit paid.
REFUNDS/ CANCELLATIONS/ BOOKINGS
Bookings must be made in advance through Paypal payment unless otherwise indicated. Paypal payment confirms the booking provided payment status is completed and places are available (if the activity or block is fully booked this will be indicated in the accompanying description). Payments made for an activity which is fully booked as indicated in the description at the time of the booking will be returned. No refunds are available pro rata for missed sessions. If you have booked a Discovery STEM Education session or ‘block’ of sessions (a block being defined by the total number of sessions stated for which payment has been made) and you subsequently wish to cancel:
a) If we receive written notice of cancellation more than one week before the commencement of the session or block of sessions as applicable, we will credit your account with 100% of the amount paid.
b) If we receive written notice of cancellation between three and seven days before the commencement of the session or block of sessions as applicable, you will forfeit 50% of the amount paid. We will credit Your Account with the other 50%.
c) If you inform us less than three days before the commencement of the session or block of sessions as applicable, you will forfeit the entire amount paid for the activity.
Dates for booked activities are not interchangeable unless a change is requested more than 7 days in advance and only if space(s) are available.
Bookings for specific activities are not transferrable to alternative dates or activities/groups unless authorised in writing by Discovery STEM Education.
If a booked activity is not appropriate to age of the child being booked we reserve the right to cancel the booking
With certain activities there is an option to book a 'single session' which is taken to be the first session running immediately following the date of payment, unless otherwise indicated.
We are not able to permit adults to remain in sessions taken by our facilitators other than where specifically stated.
Bookings for some After School Clubs are managed by the school where stated, and Discovery STEM Education does not accept liability for losses arising as a consequence.
In the event that we consider:
a) you are in breach of any of these Terms and Conditions or any regulations issued from time to time by us;
b) the behaviour of your child is disruptive or likely to put other children or Discovery STEM Education staff in danger; or
c) your behaviour towards us, other customers, children in their care or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our products or services into disrepute,
we reserve the right to exclude your child from any Discovery STEM Education activity or part thereof.
In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.
RETURNED PAYMENTS AND REFUNDS
We will make an administrative charge of £6.00 to cover cheques returned unpaid or un-honoured bank transfers.
In circumstances where a payment is returned:
Refunds are issued in the form in which the original payment was made with the exception of cash which will be refunded in cheque form.
We will process any refund within 28 days of notifying you that we are issuing you the refund.
No credits or refunds will be issued retrospectively.
CANCELLATIONS & VENUE CHANGES
We reserve the right to cancel any service at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven day's notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.
Occasionally it is necessary to change the venue of our activities. Where this occurs we will endeavour to ensure that the alternative venue is no more than five miles from the first location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit you with the amount you paid for the missed session.
HEALTH & INJURIES
We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child. Please email firstname.lastname@example.org
to inform us in advance of medical/ Special Educational Needs information.
We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.
We do not accept liability for death or personal injury to any child attending the premises or any activity related to Discovery STEM Education whether organised by the aforementioned or otherwise.
Snacks and lunches brought to any session should be nut-free, however we cannot guarantee an allergen-free environment.
We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Discovery STEM activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.
We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire and riot.
Without prejudice to the other terms of this agreement, in no event will we be liable for any:
a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) any other special, indirect or consequential losses; or
d) loss to third parties.
No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted.
Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.
USE OF PERSONAL INFORMATION
From time to time, photographs or video or audio recordings may be made during Discovery STEM Education activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.