Dates for booked activities are not interchangeable unless a change is requested more than 7 days in advance and space(s) are available
With certain activities there is an option to book a 'single session' which is taken to be the first session running immediately following the date of payment, unless otherwise indicated.
We are not able to permit adults to remain in sessions taken by our facilitators other than where specifically stated.
Bookings for some After School Clubs are managed by the school where stated, and Discovery STEM Education does not accept liability for losses arising as a consequence.
In the event that we consider:
a) you are in breach of any of these Terms and Conditions or any regulations issued from time to time by us;
b) the behaviour of your child is disruptive or likely to put other children or Discovery STEM Education staff in danger; or
c) your behaviour towards us, other customers, children in their care or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our products or services into disrepute,
we reserve the right to exclude your child from any Discovery STEM Education activity or part thereof.
In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.
RETURNED PAYMENTS AND REFUNDS
We will make an administrative charge of £6.00 to cover cheques returned unpaid or un-honoured bank transfers.
In circumstances where a payment is returned:
Refunds are issued in the form in which the original payment was made with the exception of cash which will be refunded in cheque form.
We will process any refund within 28 days of notifying you that we are issuing you the refund.
No credits or refunds will be issued retrospectively.
CANCELLATIONS & VENUE CHANGES
We reserve the right to cancel any service at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven day's notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.
Occasionally it is necessary to change the venue of our activities. Where this occurs we will endeavour to ensure that the alternative venue is no more than five miles from the first location. If the distance is greater than five miles and, as a result, your child is unable to attend, subject to application in writing by you, we will credit you with the amount you paid for the missed session.
HEALTH & INJURIES
We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child. Please email firstname.lastname@example.org
to inform us in advance of medical/ Special Educational Needs information.
We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.
We do not accept liability for death or personal injury to any child attending the premises or any activity related to Discovery STEM Education whether organised by the aforementioned or otherwise.
We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Discovery STEM activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.
We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire and riot.
Without prejudice to the other terms of this agreement, in no event will we be liable for any:
a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) any other special, indirect or consequential losses; or
d) loss to third parties.
No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted.
Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.
USE OF PERSONAL INFORMATION
From time to time, photographs or video or audio recordings may be made during Discovery STEM Education activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.